It was the day of my first Fields and Waves I exam. There was a half hour before I had to be there, and my girlfriend and I figured that we could grab a bite to eat in the Rathskellar before my exam, so that we could eat together. Boy, were we wrong.
The order seemed simple enough: one cheeseburger, one order of chicken nuggets, two slices of pizza, and a soda. Well, the pizza and soda were the easy part—I got those in no time flat. They weren’t the hottest things I have ever eaten—but what did I expect from a warming lamp? No big deal. I figured that I would wait for my girlfriend to get her food before I would eat—that way, we could eat together.
After about 15 minutes, we began to get impatient. After all, everyone else that had come before us, and most of the people after us, had gotten their food already. Upon asking what was going on, we were told that they were cooking and to be patient. So we waited some more. When it came time for me to leave, her food was finally done. This was a whole 25 minutes to cook a cheeseburger and some chicken nuggets. This is simply wrong. To boot, the food was cold, as if it hadn’t even been cooked through.
I understand that they are understaffed, and I sympathize with that. But it used to be nice to go down to Chiripa’s or to Hole in the Wall and get a quick meal. Now, with the new eatery, there is no such thing. I see this as a great loss to the students who used to depend on the Rathskellar for its quick food. Now we either have to go without, or wait forever. Sodexho-Marriott really needs to reconsider how it runs that eatery, and at least have some common orders (hamburgers, etc.) premade, like Chiripa’s used to.
I do not plan on eating down there again until I see some major progress in the service.
